Frequently Asked Questions
Answers to Your Questions About Recovery and Treatment
General Questions About Rehab
A rehab facility provides treatment programs to help individuals recover from substance use disorders, mental health challenges, or co-occurring conditions.
Anyone struggling with addiction, mental health issues, or related challenges can benefit from rehab to achieve lasting recovery.
If addiction or mental health challenges are affecting your daily life, relationships, or well-being, rehab may be a suitable option.
We treat a wide range of addictions, including those to alcohol, opioids, stimulants, and prescription medications.
Yes, our programs are designed to address co-occurring conditions, treating both addiction and mental health challenges simultaneously.
Rehab duration varies based on individual needs but typically lasts 30, 60, or 90 days. Extended care options are also available.
Rehab provides a structured environment, professional support, therapy, and tools for long-term recovery, improving overall well-being.
Yes, we encourage prospective clients to tour our facility to get a better understanding of our programs and environment.
You should bring comfortable clothing, toiletries, prescribed medications, and any necessary documentation such as ID and insurance cards.
Avoid bringing items like drugs, alcohol, weapons, or any prohibited materials. Contact us for a full list of restricted items.
Admissions and Intake
The admissions process begins with an assessment to understand your needs, followed by discussing the best treatment options and completing any required documentation.
Yes, all information shared during the intake process is kept confidential and protected by strict privacy policies and laws.
Most clients can begin treatment within 24-48 hours of contacting us, depending on the availability of programs and the completion of the intake process.
Yes, same-day admissions are available based on program capacity and the urgency of your needs.
Yes, family members are encouraged to assist during admissions, providing additional information and support for the client.
You will need to provide identification, insurance information (if applicable), and details about your medical history and substance use patterns.
No, a referral is not required. You can contact us directly to begin the admissions process.
Yes, you can transfer facilities if your needs are not being met. Our team can assist in coordinating a smooth transition.
During the first 24 hours, you will undergo an initial assessment, meet the staff, and begin orientation to help you settle into the program.
Yes, a medical assessm
Treatment Options
Inpatient rehab requires clients to stay at the facility 24/7, providing intensive care and a structured environment. Outpatient rehab allows clients to live at home and attend scheduled treatment sessions, offering more flexibility for daily responsibilities.
Detox is the process of safely removing harmful substances from the body under medical supervision. It helps manage withdrawal symptoms and stabilizes clients for the next phase of treatment.
We offer a range of therapies, including Cognitive Behavioral Therapy (CBT), Dialectical Behavior Therapy (DBT), trauma-informed care, group therapy, and holistic practices such as yoga and meditation.
Yes, we provide Medication-Assisted Treatment (MAT) as part of our programs, combining FDA-approved medications with counseling and behavioral therapies to support recovery.
Dual diagnosis treatment addresses both substance use disorders and co-occurring mental health conditions, such as anxiety, depression, or PTSD, in an integrated manner.
Yes, we offer alternative therapies such as yoga, art therapy, and mindfulness practices to support emotional healing and stress reduction during recovery.
Group therapy fosters peer support, shared experiences, and accountability, helping clients develop communication skills and build a sense of community.
Yes, one-on-one counseling is a core part of our programs, providing clients with personalized attention to address their specific needs and challenges.
Yes,
Daily Life in Rehab
A typical day in rehab includes structured therapy sessions, group meetings, recreational activities, and personal time for reflection and relaxation.
Yes, most rehab programs include free time for personal activities, hobbies, or relaxation between therapy sessions.
Yes, nutritious meals are provided, and dietary restrictions or preferences are accommodated whenever possible.
In most cases, clients are allowed to bring non-perishable snacks, but it’s best to confirm with the facility regarding specific guidelines.
Yes, many rehab programs offer access to gyms, recreational activities, or outdoor spaces to promote physical well-being.
Yes, visitors are typically allowed during designated visiting hours, but policies may vary depending on the program and phase of treatment.
Phone and laptop use is often restricted during initial phases of treatment to minimize distractions, but access may be allowed later in the program.
Smoking policies vary by facility. Some programs allow smoking in designated areas, while others may prohibit it entirely.
Yes, most facilities accommodate religious practices and may allow clients to attend services or meet with spiritual advisors.
Roommates are typically assigned based on program compatibility, preferences, and availability to ensure a supportive living environment.
Cost and Insurance
The cost of rehab varies depending on the program, duration, and level of care. We offer a range of options to fit different budgets.
Many insurance plans cover some or all of the costs of rehab. We can help verify your insurance benefits to determine coverage.
You can contact us directly, and our admissions team will work with your insurance provider to verify your coverage and benefits.
Yes, we offer flexible payment plans to make treatment more accessible. Contact us for more details on available options.
We can help connect you with free or low-cost treatment programs if needed, including government-funded or non-profit options.
We accept various forms of payment, including credit cards, debit cards, bank transfers, and some financing options.
Additional services may incur extra costs, but all charges will be discussed with you beforehand to ensure transparency.
If you’re unable to afford treatment, we can discuss alternative options, such as payment plans, sliding scale fees, or connecting you with community resources.
Yes, scholarships or grants may be available through certain programs or organizations. Our team can help guide you through the application process.
Yes, many facilities accept HSA funds to cover eligible treatment expenses. Check with your HSA provider for specific details.
Aftercare and Relapse Prevention
After completing rehab, clients typically transition to aftercare programs, which provide ongoing support, counseling, and resources to maintain long-term recovery.
Yes, we offer comprehensive aftercare programs, including ongoing therapy, support groups, and relapse prevention strategies to ensure continued success.
Sober living housing provides a structured, substance-free environment for individuals transitioning from rehab to independent living, helping them maintain sobriety.
Transitioning back to daily life includes utilizing aftercare services, building a support network, and gradually reintroducing responsibilities at a manageable pace.
Support systems include alumni programs, therapy sessions, support groups, sober living options, and access to community resources to maintain recovery.
Yes, many clients continue therapy with their primary counselor or therapist as part of aftercare to ensure consistent support and guidance.
Relapse is a common part of the recovery process, but with proper aftercare, support, and relapse prevention strategies, the risk can be significantly reduced.
We teach clients how to identify triggers, develop healthy coping mechanisms, and create personalized relapse prevention plans to maintain sobriety.
Tips for staying sober include attending support groups, maintaining a structured routine, avoiding triggers, and staying connected with your recovery community.
Yes, we offer alumni programs to keep former clients connected through events, mentorship opportunities, and ongoing support networks.
Specialized Programs
Yes, we offer tailored programs designed to address the unique needs of teens and young adults, focusing on age-appropriate therapies and peer support.
Yes, we provide gender-specific programs to create a comfortable and supportive environment for clients, addressing gender-related challenges in recovery.
Yes, we are committed to providing LGBTQ+-affirming care with a focus on inclusivity and addressing the unique challenges faced by LGBTQ+ individuals in recovery.
We offer specialized programs for veterans, including trauma-informed care and therapies tailored to address PTSD, substance use, and reintegration challenges.
Yes, we provide discreet and flexible programs for professionals and executives, balancing treatment with the demands of their careers.
Yes, we offer programs specifically for pregnant women, ensuring the safety of both mother and child while providing comprehensive addiction and mental health care.
Yes, we provide multilingual services and resources to accommodate non-English speakers, ensuring effective communication and cultural sensitivity.
Yes, we offer programs tailored to the needs of elderly clients, focusing on age-specific concerns and health conditions related to addiction and recovery.
Yes, we accommodate dietary restrictions and preferences, providing nutritious meals tailored to individual health needs and requirements.
Yes, we offer holistic treatments, including yoga, meditation, acupuncture, and art therapy, to support mind-body wellness in recovery.
COVID-19 and Safety Protocols
We have implemented enhanced cleaning protocols, social distancing, and health screenings to ensure the safety of all clients and staff.
Vaccination is not required for admission, but we encourage all clients to follow CDC guidelines to protect themselves and others.
Yes, we offer virtual treatment options, including telehealth therapy sessions, to accommodate clients unable to attend in-person programs.
In the event of an illness outbreak, we follow public health guidelines, including isolation protocols, increased sanitization, and communication with health authorities.
Yes, if you’re unwell on your admission date, we can work with you to reschedule your start date to ensure your safety and the safety of others.
Masks are required in common areas and during group activities. We provide masks for clients who do not have their own.
Our facility is sanitized multiple times a day, with special attention to high-touch areas, to maintain a clean and safe environment.
Yes, COVID-19 tests are administered to all clients upon admission and periodically as needed to ensure the safety of everyone on-site.
Yes, we limit the number of clients during a pandemic to ensure adequate space for social distancing and to reduce the risk of transmission.
Visitor policies may be restricted during a pandemic to minimize exposure. Virtual visitation options are available to keep clients connected with loved ones.
General Facility Questions
Our facility is located at 10749 Melvin Ave. Porter Ranch, CA 91326 , providing a peaceful and supportive environment for recovery.
You can contact us by phone at 866-771-6213 or email at info@avanwellnesscenter.com. We’re here to answer your questions 24/7.
Our facility operates 24/7 to provide continuous support and care for our clients.
Yes, we offer ample parking for clients and visitors at our facility.
Yes, transportation services are available for clients to and from the facility. Contact us to learn more about the options we offer.
Some facilities may allow pets as part of therapy, but restrictions apply. Contact us to discuss pet policies and potential accommodations.
We maintain a low staff-to-client ratio to ensure personalized care and attention for every individual in our program.
Yes, our staff are highly qualified, licensed, and certified professionals with extensive experience in addiction and mental health care.
Our facility stands out for its personalized care, holistic approach, and dedicated team, ensuring a supportive and transformative recovery journey.
Yes, we have testimonials and success stories from former clients available on our website. Contact us to learn more or hear directly from alumni.
Additional In-Depth Questions About Rehab
Yes, we encourage prospective clients to schedule a tour of our facility to get a better understanding of our programs and environment.
Yes, we offer gender-specific accommodations and programs to create a comfortable and supportive environment for all clients.
We adhere to strict confidentiality policies and comply with HIPAA regulations to protect your privacy throughout your treatment.
We offer both group and individual therapy sessions to address a wide range of recovery needs and preferences.
Some programs may allow clients to work remotely during treatment. Contact us to discuss your specific needs and program options.
Speak with a professional interventionist or counselor who can guide you in having a compassionate and productive conversation with your loved one.
Leaving rehab early is discouraged, but clients have the right to leave at any time. Our staff will discuss your concerns and options before you make a decision.
If a relapse occurs during treatment, we address it immediately with additional support, counseling, and adjustments to the treatment plan.
Our success rates vary depending on individual circumstances, but we focus on providing long-term support and resources for sustained recovery.
Yes, we offer faith-based programs for clients who wish to incorporate spiritual practices into their recovery journey.
We use trauma-informed care and therapies such as EMDR to help clients process and heal from past traumas that may contribute to addiction.
Yes, clients can bring personal items such as photos or books, as long as they comply with facility guidelines.
We have protocols in place to address medical emergencies, including immediate access to healthcare professionals and transportation to nearby facilities if needed.
Age restrictions vary by program. We offer programs tailored to different age groups, including teens, adults, and elderly clients.
We maintain a secure facility with 24/7 staff supervision, strict confidentiality policies, and emergency protocols to ensure client safety at all times.
Our team provides integrated care that simultaneously addresses multiple mental health conditions and substance use disorders through specialized therapies.
Nutrition is a key component of our holistic approach. We offer healthy, balanced meals and education on the importance of nutrition in recovery.
Yes, we provide resources and referrals to legal and financial support services to help clients address challenges related to their addiction.
Some programs may allow children to stay with their parents during treatment. Contact us to discuss your specific needs and program options.
We use outcome assessments, client feedback, and long-term success metrics to evaluate the effectiveness of our treatment programs.
Some medications may have side effects, but they are closely monitored by our medical team to ensure safety and effectiveness.
We use a multidisciplinary approach, combining pain management techniques with addiction therapy to address both issues simultaneously.
Yes, we provide specialized treatment programs for non-substance-related addictions, including gambling, internet use, and gaming.
Contact with friends and family is encouraged but may be structured to align with the goals of the treatment program.
We provide culturally sensitive care by training staff, understanding client backgrounds, and incorporating their cultural needs into treatment plans.
Clients in outpatient or flexible programs may leave for work or personal commitments, while inpatient programs typically require full-time participation.
Clients collaborate with their care team to set goals, choose therapies, and design a personalized treatment plan that reflects their needs and preferences.
Visitor policies vary by program, with some restrictions in place to maintain a focused and secure treatment environment.
Mindfulness and meditation are used to reduce stress, increase self-awareness, and promote emotional regulation as part of a holistic approach to recovery.
We offer aftercare programs, sober living options, and community resources to help clients smoothly transition back into their daily lives.
Yes, we provide vocational training and job placement support to help clients regain independence and rebuild their lives after treatment.
Our facility is accredited by recognized organizations and staffed by licensed professionals with expertise in addiction and mental health care.
We provide alumni programs, ongoing counseling, and relapse prevention strategies to help clients stay accountable and maintain sobriety.
Yes, we offer intensive outpatient treatment (IOP) for clients who need structured support while maintaining daily responsibilities.
If relapse occurs, we provide additional support, reassess the treatment plan, and help clients regain their footing in recovery.
Progress is monitored through regular assessments, therapy sessions, and feedback to ensure clients are meeting their recovery goals.
Yes, we provide recreational activities such as fitness programs, art therapy, and outdoor excursions to promote holistic well-being.
Clients can bring prescribed medications, which will be managed and dispensed by our medical team to ensure safety and compliance.
Conflicts are addressed promptly by staff through mediation and open communication to maintain a supportive and respectful environment.
Yes, transportation is available for off-site activities, appointments, and other program-related needs.
We offer family therapy sessions and guidance to rebuild trust, improve communication, and strengthen relationships after treatment.
Yes, clients can participate in 12-step meetings as part of their treatment program to maintain peer support and accountability.
Amenities may include private rooms, fitness facilities, recreational activities, and holistic therapy options, depending on the program.
We have a formal grievance process to address client concerns promptly and ensure a positive treatment experience.
Yes, we provide information on scholarships and financial aid options to help clients access treatment regardless of financial constraints.
Our alumni program offers ongoing support, networking events, and mentorship opportunities to help former clients maintain their recovery journey.
We offer workshops on budgeting, communication, stress management, and other practical skills to prepare clients for independent living.
If clients need to re-enter the program, our admissions team will guide them through the process and adjust their treatment plan as needed.
Yes, we plan special events and activities during holidays and birthdays to create a sense of community and celebration.
We educate clients and their families on the realities of addiction and recovery, fostering understanding and reducing stigma in the community.
We provide accessible facilities, adaptive programs, and additional support to ensure an inclusive and accommodating environment for all clients.
We teach clients how to identify triggers, develop coping strategies, and create relapse prevention plans to maintain long-term sobriety.
Yes, clients are typically assigned a primary counselor who will work with them throughout their treatment for continuity of care.
Clients are matched based on their specific needs, preferences, and the expertise of our therapists to ensure the best fit for their treatment journey.
Yes, we offer activities like team-building exercises, art therapy, and public speaking workshops to help clients regain confidence and self-esteem.
Group therapy participants agree to confidentiality guidelines, and sessions are facilitated in a secure environment to protect privacy.
